The audit, initiated after numerous complaints from consumers, found that the billing system miscalculated consumption data, leading to charges that were 15-20% higher than actual usage. This overbilling has exacerbated the financial strain on households and businesses already grappling with rising energy costs and inflation.
“Consumer rights groups have called for greater accountability and transparency in the billing process. “This is a clear breach of trust,” said Sarah Ahmed, a spokesperson for the Consumer Protection Association.